FREQUENTLY ASKED

Questions,
Answered.

Everything you need to know about ordering, pickup, storage and enjoying your cookies.

01 Ordering

Choose your cookies from the Shop page, select your quantity and choose the market where you'd like to pick up your order.

Pre-orders close [DAY] at [TIME] for the upcoming market.

Orders placed after the deadline may not be available for that week's market. Check our latest market announcement for availability.

02 Pickup

Orders are picked up at our booth during the selected market's operating hours. Your selected pickup location will be shown with your order details.

Please contact us as soon as possible. We cannot guarantee availability outside the designated pickup window.

03 Storage

Keep cookies in an airtight container at room temperature and enjoy within [X] days for best quality.

Yes. Place cookies in an airtight, freezer-safe container or bag. Allow them to thaw before serving.

Warm the cookie briefly before serving. Exact heating time will depend on your cookie size and appliance.

04 Cancellations
Cancellation Policy

Pre-orders may be cancelled or modified up to 48 hours before the selected market.

Orders cancelled less than 48 hours before market day may not be eligible for a refund because ingredients and baking preparations may already have been completed.

05 Missed Pickup
No-Show Policy

If you are unable to collect your order during the selected market's pickup hours, please contact us as soon as possible.

Because our cookies are freshly prepared for each market, unclaimed orders may not be available for later pickup or refund.

06
GET IN TOUCH

Let's Talk
Cookies.

Have a question, planning an event, or interested in a larger order? We'd love to hear from you.

We usually respond within 1–2 business days.
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